Website Terms of Use and Service Terms

1. General provisions

These Terms govern the use of the website www.irmaro.com (the “Website”), as well as contact with the service provider and the use of services offered through the Website.

The Website is operated and the services are provided by:

referred to in these Terms as the “Service Provider”.

The services offered through the Website include, in particular, individual coaching, career coaching, mentoring, CV review and optimisation, cover letter review, LinkedIn profile review, career development and job-search consultations, and other services described on the Website.

Services may be delivered remotely using online communication tools.

By using the Website, you accept these Terms to the extent that they apply to the way in which you use the Website.

Before using a particular service, the Client should review the information provided about its scope, price, duration, appointment arrangements and the way in which the service agreement is concluded.

2. Definitions

For the purposes of these Terms:

• Website means the website available at www.irmaro.com.
• Service Provider means the person or entity identified in section 1 above.
• Client means an individual or entity using services offered by the Service Provider.
• Services means coaching, mentoring, consultancy and other services offered through the Website.
• Session means a scheduled coaching, mentoring or consultation meeting held online or, where expressly agreed, in another format.
• Terms means this document.

3. Use of the Website

The Website is intended to provide information about the Service Provider’s offer and to enable users to make contact, in particular through the contact form.

Users must use the Website in accordance with applicable law, these Terms and generally accepted standards of conduct.

In particular, users must not:

• submit unlawful content through the Website;
• take any action that could interfere with the operation of the Website;
• attempt to gain unauthorised access to IT systems or data;
• use the Website to send spam or other unsolicited communications;
• use Website content in a way that infringes the rights of the Service Provider or any third party.

The Service Provider may temporarily restrict or suspend access to the Website where this is necessary for technical, security, maintenance or update purposes.

The Service Provider does not guarantee uninterrupted availability of the Website or that the Website will be free from all technical errors.

4. Content published on the Website

Content published on the Website, including text, educational materials, graphics, photographs, logos, branding and other materials, is protected by applicable law, including copyright and intellectual property law.

Unless stated otherwise, rights in materials published on the Website belong to the Service Provider or to parties that have granted the Service Provider the necessary rights to use them.

Website materials may be used only for personal, non-commercial informational purposes unless the Service Provider has agreed to another form of use.

Without the Service Provider’s prior consent, Website materials may not, in particular, be copied, distributed, modified, published or used commercially.

Information relating to careers, job searching, CVs, LinkedIn or other topics presented on the Website is general and educational in nature. It does not guarantee any particular professional outcome, employment, promotion, salary level or other specific result.

5. Contact through the contact form

The Website may allow users to contact the Service Provider through a contact form technically provided by Netlify Forms.

The form may require information such as a name and email address.

Information submitted through the form is used to handle the enquiry and contact the person who submitted it, in accordance with the Privacy Policy.

Submitting the contact form is only a way of sending an enquiry. It does not constitute an order, a booking of a Session or the conclusion of a service agreement.

The Service Provider may contact the person who submitted the enquiry to discuss their needs, available dates and the terms on which a service could be provided.

6. Agreeing service terms and entering into a contract

After receiving an enquiry, the Service Provider may contact the Client by phone or email to discuss the Client’s needs and agree the terms of the relevant Service.

Before entering into a contract, the Client will be informed, in particular, about the type and scope of the Service; the duration of a Session or other scope of work; the price; how and when the Service will be delivered; any applicable cancellation or rescheduling rules; the method and timing of payment; and any other material terms applicable to the Service.

A contract is not formed merely because a contact form has been submitted or because the Service Provider has made contact with the Client.

A contract for a particular Service is formed only once the Client and the Service Provider have individually agreed and accepted its essential terms, including in particular its scope, price and date. Those terms may be agreed by email or during a telephone conversation following the Client’s enquiry.

Where a contract is concluded at a distance, the Service Provider will provide the Client with confirmation of the agreed terms on a durable medium, in particular by email, no later than before performance of the Service begins.

7. Prices and payments

Current prices are shown on the Website or provided to the Client before a contract is concluded.

If a stated price does not include certain additional costs, the Client will be informed of those costs before entering into the contract.

For paid Services, the payment method and payment deadline are agreed individually and communicated to the Client before the contract is concluded.

Payment is made using the method agreed with the Client. If an external payment service provider is used, its own terms and privacy policy may also apply to the technical processing of the payment.

The Service Provider reserves the right to require payment before performance of the Service begins.

8. Sessions

Coaching and mentoring Sessions are provided in the format and at the time agreed with the Client.

The Client should ensure conditions that allow them to participate without unnecessary disruption, including an adequate internet connection and, for online Sessions, a device capable of audio and/or video communication.

The Client is responsible for ensuring that their device and internet connection are suitable for the Session.

The Service Provider may refuse to start or continue a Session where there are reasonable grounds for doing so, including where the Client’s behaviour creates a safety risk or seriously breaches the agreed rules of cooperation.

Coaching and mentoring are supportive and developmental services. The Client remains responsible for their own decisions concerning their career, employment, education and other areas of their life.

The Service Provider does not make decisions on behalf of the Client and is not responsible for decisions made by the Client on the basis of information or suggestions discussed during a Session.

9. Coaching is not healthcare or psychotherapy

The Services offered by the Service Provider are coaching, mentoring, consultancy or educational services.

They are not healthcare services, medical diagnosis, psychotherapy or treatment of any disorder or illness.

If the Client’s circumstances require medical, psychological, psychotherapeutic, psychiatric or other specialist support, the Client should seek appropriate professional assistance.

10. Cancelling or rescheduling a Session

The Client may ask to cancel or reschedule an agreed Session by emailing irma.rosenvik@gmail.com or by another method agreed with the Service Provider that allows the request to be recorded.

The Client may cancel or reschedule a Session free of charge no later than 24 hours before the scheduled start time.

If the Client cancels or reschedules no later than 24 hours before the scheduled start time, any payment already made will either be refunded or transferred to the rescheduled Session, according to the Client’s choice.

If a Session is cancelled less than 24 hours before its scheduled start time, any payment already made is non-refundable. The same applies if the Client does not attend the Session, subject to mandatory consumer protection law and any statutory right of withdrawal that applies.

The Service Provider may cancel or reschedule a Session for justified reasons. The Client will be informed as soon as reasonably possible, and the parties will agree a new date or, where applicable, a refund of any payment already made.

11. Consumer right of withdrawal

If the Client is a consumer and enters into a distance contract with the Service Provider for the provision of a Service, the Client generally has a statutory right to withdraw from the contract without giving a reason within 14 days of the date on which the contract is concluded, unless a statutory exception applies.

The Client may exercise the right of withdrawal by making an unequivocal statement, including by email to irma.rosenvik@gmail.com. The withdrawal period is met if the statement is sent before the 14-day period expires.

If the Client wants performance of the Service to begin before the 14-day withdrawal period has expired, the Service Provider will obtain the Client’s express request to begin performance during that period. If the Client subsequently validly withdraws after performance has begun, the Client may be required to pay an amount proportionate to the part of the Service already performed, where the conditions required by law are satisfied.

If the Service has been fully performed before the withdrawal period expires at the Client’s express request, and the Client was informed in advance and acknowledged that the right of withdrawal would be lost once the Service had been fully performed, the right of withdrawal may expire in accordance with applicable law.

Where a withdrawal is effective, refundable payments will be returned without undue delay and, as a rule, no later than 14 days after the Service Provider receives the withdrawal statement, using the same payment method unless the Client expressly agrees otherwise. The contractual cancellation and rescheduling rules in section 10 do not limit any statutory right of withdrawal available to the consumer.

12. Liability

The Service Provider will provide the Services with due care and in accordance with the scope agreed with the Client.

The Service Provider does not guarantee that the Client will achieve any particular result, including:

• receiving a specific job offer;
• being hired by a particular employer;
• obtaining a particular position;
• achieving a particular level of remuneration;
• receiving a promotion;
• increasing the number of responses to job applications;
• achieving a successful recruitment outcome.

The outcome of coaching and mentoring depends, among other things, on the Client’s individual circumstances, actions and decisions, the labour market and other factors outside the Service Provider’s control.

Nothing in these Terms excludes or limits any rights the Client has under mandatory applicable law.

13. Confidentiality

The Service Provider treats information shared by the Client in the course of the cooperation as confidential, except where disclosure is required by law or necessary to provide the Service.

The Service Provider does not publish information that identifies the Client, or information about the Client’s professional circumstances, without an appropriate consent or other legal basis.

Personal data is processed in accordance with the Privacy Policy available on the Website.

14. Materials provided to the Client

Where, as part of a Service, the Client receives materials, documents, reports, recommendations or other content prepared by the Service Provider, those materials are intended for the Client and for the purpose for which they were prepared.

Copyright in those materials remains with the Service Provider unless the parties agree otherwise.

The Client may not distribute, resell or make individually prepared materials available to third parties unless the Service Provider has agreed to this or such use follows from the nature of the material.

15. Client intellectual property

Documents and materials provided by the Client, such as a CV, cover letter or information about their professional experience, remain the property of the Client or the relevant third party.

The Client authorises the Service Provider to use those materials to the extent necessary to provide the requested Service.

The Service Provider will not use Client materials for other purposes without an appropriate legal basis or the Client’s consent.

16. Reviews and recommendations

Reviews of the Services may be published on the Website only in accordance with applicable law and after obtaining appropriate consent where consent is required.

The Service Provider will not publish information that identifies the person providing a review without an appropriate legal basis.

17. Complaints

A Client may submit a complaint about a Service by emailing irma.rosenvik@gmail.com.

Where possible, the complaint should include the Client’s name, a description of the Service, a description of the issue or concern, the outcome the Client is seeking, and contact details.

Complaints will be considered within a reasonable period, taking into account applicable law.

These Terms do not limit a consumer’s statutory rights in relation to a Service that does not conform to the contract or any other rights arising under mandatory law.

18. Alternative dispute resolution

Where a dispute arises with a consumer, the parties may use any applicable out-of-court dispute resolution procedures available in Finland or in the consumer’s relevant country.

Consumers may also exercise any rights available to them under applicable consumer protection law.

19. Personal data

Personal data relating to Clients and Website users is processed in accordance with applicable data protection law.

Detailed information about personal data processing, data subject rights, retention periods and recipients is set out in the Privacy Policy available on the Website.

Use of the contact form, which is technically provided by Netlify Forms, may involve processing by that external service provider. Further information about data recipients and processing arrangements is provided in the Privacy Policy.

20. Changes to these Terms

The Service Provider may amend these Terms, in particular where there is a change in applicable law; a change in the operation of the Website; the introduction of new functionality or Services; a change in the way Services are provided or priced; or a need to clarify the Terms.

Contracts entered into before an amendment will remain subject to the version of the Terms in force when the relevant contract was concluded, unless applicable law requires otherwise.

The current version of these Terms is available on the Website.

21. Governing law

These Terms and contracts entered into between the Service Provider and the Client are governed by Finnish law, subject to the consumer provisions below.

Where the Client is a consumer, the choice of Finnish law does not deprive the consumer of protection provided by mandatory rules that would otherwise apply under the relevant rules of private international law, including Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council (“Rome I”).

For Clients who are not consumers, the contractual relationship between the Client and the Service Provider is governed by Finnish law unless mandatory law provides otherwise.

22. Contact

For questions about the Website, the Services or these Terms, please contact:

Last updated: 27 August 2026